<Client> respects your privacy and is committed to protect the personal information that you share with us. Generally, you can browse through our platform without giving us any information about yourself. On occasion, we may need your personal information to provide services that you request, or you may have the option to choose to provide us with your personal information. This policy describes how we collect and use your personal information.
<Client> complies with the U.S.–E.U. Safe Harbor framework and the U.S.-Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland..
<Client> also complies with the Dutch Personal Data Protection Act (WBP) and European General Data Protection Regulation.
Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, credit card number, a company or a home, postal or other physical address, other contact information, title, birth date, gender, occupation, industry, personal or product interests, photos and other information when needed to provide a service you requested.
When you browse our platform (<Client website>), you do so anonymously, unless you have previously indicated that you wish <Client> to remember your login and password. We don’t collect personal information, including your email address. We might log your IP address (the Internet address of your computer) to give us an idea of which part of our platform you visit and how long you spend there. But we do not link your IP address to any personal information unless you have logged in to our platform. Like many other commercial platforms, the <Client> platform may use a standard technology called a “cookie” to collect information about how you use the site. Please go to “Cookies and Tracking Information” below for more information.
<Client> collects Personal information when you register for a <Client> account, when you use or purchase certain <Client> products or services, when you register to attend a conference, seminar or trade fair or participate in an online survey, when you ask to be included in an email or other mailing list, other product promotions, or when you submit your information to <Client> for any other reason. From time to time, <Client> receives personal information from business partners and vendors. <Client> only uses such information if it has been collected in accordance with acceptable privacy practices consistent with this Policy and applicable laws.
Access to certain <Client> Web pages require a login and a password. The use of those Web pages, and the information or programs downloadable from those sites, may be governed by a written agreement between your employer and <Client>. Your personal information may be retained by <Client> to verify compliance with the agreement, log software licenses granted, to track software downloaded from those pages, or track usage of other applications available on those pages for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, revolve disputes, and enforce agreements.
How We Use Information Collected
When personal information is collected, we will inform you at the point of collection the purpose for the collection. <Client> does not intend to transfer your personal information to third parties without your consent, except under the limited conditions described under the discussion entitled “Information Sharing and Disclosure” below.
<Client> uses information for several general purposes: to fulfill your requests for certain products and services, to personalize your experience on our platform, to keep you up to date on the latest product announcements, software updates, special offers or other information we think you’d like to hear about either from us or from our business partners, and to better understand your needs and provide you with better services. We may also use your information to send you, or to have our business partners send you, direct marketing information or contact you for market research. We may also use Google AdWords tracking code, or some or any social media pixel, to track the impact of some of our marketing programs and use this for re-targeting purposes.
The profile you create on <Client> instance is available for other registered people within that same instance. Contact information (email address and phone number) is only made available to someone with whom you have a confirmed meeting (depending your personal settings). The event organizer may change this setting and is required to inform you if the setting is in such a way that also email address and phone number are always visible to other registered attendees.
If you choose to provide us with your personal information, we may transfer that information, within <Client> or to <Client>’s third party service providers, including across borders and from your country or jurisdiction to other countries or jurisdictions around the world.
If you wish to change your username, email address, deactivate or delete your profile, go to Personal settings.
Data retention period
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law.
In addition your personal information will be stored as long as needed to fulfill any legal or tax obligations. Example: invoices need to be archived for at least seven years according to European legislation.
Right to be Forgotten
If you wish to change your username, email address, deactivate or delete your profile, go to Personal settings. If an account or profile was created without your knowledge or authorization, please contact us at <Client email>.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, or you can contact us at <Client email>.
We may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using our users’ personal information for any other purpose. We will not share the personal information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name and photo. If you wish to update or delete your testimonial, you can contact us at <Client email>.
We may provide your personal information to companies that provide services to help us with our business activities such as customer service or business matchmakers in order to give you the best <Client> experience. These companies are authorized to use personal information only as necessary to provide these services to us.
Information Sharing and Disclosure
Your personal information is never shared outside <Client> without your permission, except under conditions explained below. Inside <Client>, data is stored in controlled servers of our application provider and data processor with limited access. Your information may be stored and processed in the United States or any other country where <Client>, its subsidiaries, affiliates or agents are located.
<Client> may send your personal information to other companies or people under any of the following circumstances: when we have your consent to share the information; we need to share your information to provide the product or service you have requested; we need to send the information to companies who work on behalf of <Client> to provide a product or service to you (we will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose); or we want to keep you up to date on the latest product announcements, software updates, special offers or other information we think you’d like to hear about either from us or from our business partners.
Opting-out of Email
If you would like to be removed from our database, you can email us at <Client email>. You may opt out of receiving future mailings from our mailing lists at any time. We always include a link in the footer of our emails for this purpose.
Cookies and Tracking Technology
Technologies such as: cookies, beacons, tags and scripts are used by <Client>. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.
If <Client> is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Your <Client> account information is password-protected for your privacy and security. <Client> safeguards the security of the data you send us with physical, electronic, and managerial procedures. In certain areas of our platforms, <Client> may have implemented industry-standard SSL-encryption to enhance the security of data transmissions. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
The security of your personal information is important to us. We follow generally accepted standards as stated above to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our platform, you can contact us at <Client email>.
Social Media Widgets
Third Party platforms
<Client>’s platform contains links to other sites. <Client> does not share your personal information with those platforms and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
Inquiries or Suggestions
If you have questions or concerns about our collection, use, or disclosure of your personal information, please email us at <Client email>.
Security contacts and procedures
<Client> takes security very seriously and we aim to take immediate action to address serious security-related problems that involve our products or services.
Please report any suspected security vulnerability in a <Client> product or service to the <Client> Team, <Client email>.
When to contact the <Client> Team
You should contact the Team if:
- You think there may be a security vulnerability in a <Client> product or service
- You are unsure about how a known vulnerability affects a <Client> product or service
- You want to provide feedback about our standards of service and performance.
When not to contact the <Client> Team regarding security related issues
You should not contact the Team if:
- You require technical assistance (for example, “how do I configure my firewall?” or “how do I install patches due to security alerts?”)
- Your issue is not security related
In any of these cases, please contact technical support for your product instead.
Who reads email sent to <Client email>
Only members of the <Client> Team, a restricted and carefully chosen group of <Client> employees, will have access to materials sent to the <Client email> address. No outside users can subscribe to this list.
What to send to <Client email>
Please provide as much information about your system and the issue as possible when contacting the list. Never send passwords to us by email, our employees do not need your password to help you questions, even if with login related issues!
How we respond
Email sent to <Client email> is read and acknowledged with a non-automated response within three working days. For issues that are complicated and require significant attention, we will open an investigation and keep you informed of our progress every five working days at minimum. Alternatively, we will provide you with a mechanism to check the status of our progress at any time.
Any information you share with us about security issues that are not public knowledge is kept confidential within <Client>. It is not passed on to any third-party without your permission.
<Client> does not provide an advance notification service.